Cancellation and Refund Policy

Last updated: 5.11.2025

At Pawfect Finds, customer satisfaction is our top priority. Please read our cancellation and refund policy carefully to understand your rights and obligations.

Order Cancellation

We strive to process orders promptly to ensure timely delivery.

  • You may request to cancel your order by contacting us at info@pawfectfinds.com within 24 hours of placing your order.

  • Orders that have already been processed, packed, or shipped cannot be cancelled.

  • If the order is still unprocessed at the time of your cancellation request, we will attempt to cancel it and issue a full refund.

Refund & Dispute Policy

If you are not fully satisfied with your purchase due to a problem with the product or order, you may request a refund or replacement in accordance with the following conditions:

Eligible Reasons for Refund or Replacement:

  • Damaged or defective items upon arrival (requires photo or video proof).

  • Incorrect items received (wrong size, color, product, etc.).

  • Missing items from your order.

  • Significant shipping delays (typically if not delivered within 30–45 days, depending on shipping method and destination).

  • Poor product quality not as described.

Ineligible Reasons (Non-Refundable Cases):

  • Change of mind or personal preferences.

  • Incorrect shipping address provided by customer.

  • Unclaimed packages or failed delivery due to customer unavailability.

  • Items returned without prior authorization.

  • Orders that exceed the dispute window.

Dispute Window:

  • You must submit your refund request within 7 days of delivery (based on tracking information). For packages not received, disputes must be filed within 30 days of the order date.

How to Request a Refund

  1. Contact our customer support at info@pawfectfinds.com with your order number, a detailed description of the issue, and any supporting evidence (photos, videos, etc.).

  2. Our team will review your request and respond with the next steps.

  3. If your request is approved, you will receive instructions for returning the item if applicable.

Refund Processing

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

  • Your bank or payment provider may require additional time to post the refund to your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@pawfectfinds.com with clear photos or videos. We will resolve the issue by offering a replacement, exchange, or full refund based on the situation.